Generated Report for Internet2 Advanced Layer 2 Service

Internet2 Advanced Layer 2 Service Network Operations Report
03/11/2013 - 03/17/2013

Internet2 Advanced Layer 2 Service Network Operations Center
at Indiana University

New Connections

None

Upgrades

None

New Services

None

Unscheduled Outages Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Outage Type	*Start Time (UTC)*	*End Time (UTC)*

253	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved	Undetermined	03/12/2013 12:19 AM	03/12/2013 12:20 AM
255	3-Elevated	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Outage Resolved	Unannounced Maintenance	03/12/2013 4:54 AM	03/12/2013 6:00 AM
256	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved	Undetermined	03/13/2013 12:49 AM	03/13/2013 12:50 AM
257	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved	Undetermined	03/14/2013 1:38 AM	03/14/2013 1:39 AM
258	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved	Undetermined	03/15/2013 1:50 AM	03/15/2013 1:51 AM
261	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved	Undetermined	03/17/2013 1:42 AM	03/17/2013 1:43 AM

Unscheduled Outages Detail

Ticket No.:	253:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved
Affected:	Backbone Circuit CLEV-NEWY
Start Time:	Tuesday, March 12, 2013, 12:19 AM (0019) UTC
End Time:	Tuesday, March 12, 2013, 12:20 AM (0020) UTC
Description:	Backbone Circuit CLEV-NEWY was briefly unavailable. Level(3) Engineers determined that the outage was caused by a software bug. Backbone traffic re-routed.

Ticket No.:	255:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Outage Resolved
Affected:	Backbone Circuit HOUH-JACK
Start Time:	Tuesday, March 12, 2013, 4:54 AM (0454) UTC
End Time:	Tuesday, March 12, 2013, 6:00 AM (0600) UTC
Description:	Backbone Circuit HOUH-JACK was unavailable while Level(3) Communications performed unannounced fiber relocation maintenance in New Orleans, LA as mandated by the City Public Works Department.

Ticket No.:	256:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved
Affected:	Backbone Circuit CLEV-NEWY
Start Time:	Wednesday, March 13, 2013, 12:49 AM (0049) UTC
End Time:	Wednesday, March 13, 2013, 12:50 AM (0050) UTC
Description:	Backbone Circuit CLEV-NEWY was briefly unavailable. Level(3) Engineers confirmed that this outage was caused by a software bug. Backbone traffic re-routed.

Ticket No.:	257:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved
Affected:	Backbone Circuit CLEV-NEWY
Start Time:	Thursday, March 14, 2013, 1:38 AM (0138) UTC
End Time:	Thursday, March 14, 2013, 1:39 AM (0139) UTC
Description:	Backbone Circuit CLEV-NEWY was briefly unavailable. Internet2 Engineers are investigating the cause; however, the reason for the outage is due to a known bug on the Brocade. Backbone traffic re-routed during the brief outage.

Ticket No.:	258:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved
Affected:	Backbone Circuit CLEV-NEWY
Start Time:	Friday, March 15, 2013, 1:50 AM (0150) UTC
End Time:	Friday, March 15, 2013, 1:51 AM (0151) UTC
Description:	Backbone Circuit CLEV-NEWY was briefly unavailable. Internet2's vendor has investigated and the reason for the outage is due to a software bug. Backbone traffic re-routed during the brief outage.

Ticket No.:	261:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-NEWY Brief Outage Resolved
Affected:	Backbone Circuit CLEV-NEWY
Start Time:	Sunday, March 17, 2013, 1:42 AM (0142) UTC
End Time:	Sunday, March 17, 2013, 1:43 AM (0143) UTC
Description:	Backbone Circuit CLEV-NEWY was briefly unavailable. Level(3) Engineers have confirmed that the outage was caused by a software bug. Backbone traffic re-routed.

Scheduled Maintenances Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Maintenance Type	*Start Time (UTC)*	*End Time (UTC)*

240	3-Elevated	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Maintenance Complete	Circuit	03/12/2013 6:00 AM	03/12/2013 7:03 AM
254	3-Elevated	1-Critical	Internet2 Advanced Layer 2 Services Core Node RALE Maintenance Completed	Software	03/15/2013 3:31 AM	03/15/2013 3:35 AM

Scheduled Maintenances Detail

Ticket No.:	240:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Maintenance Complete
Affected:	Backbone Circuit HOUH-JACK
Start Time:	Tuesday, March 12, 2013, 6:00 AM (0600) UTC
End Time:	Tuesday, March 12, 2013, 7:03 AM (0703) UTC
Description:	Backbone Circuit HOUH-JACK was unavailable while Level(3) Communications performed fiber relocation maintenance in New Orleans, LA as mandated by the City Public Works Department. The maintenance has been completed.

Ticket No.:	254:135
Subject:	Internet2 Advanced Layer 2 Services Core Node RALE Maintenance Completed
Affected:	Core Node RALE and its Connector(s) and Participants
Start Time:	Friday, March 15, 2013, 3:31 AM (0331) UTC
End Time:	Friday, March 15, 2013, 3:35 AM (0335) UTC
Description:	Core Node RALE was unavailable while Internet2 Engineers performed software maintenance. Maintenance has been completed.

Downtime and Availability

Internet2 Advanced Layer 2 Service Core Nodes	Down Time	Reporting Period Availability	52 Week Availability
sdn-sw.atla.net.internet2.edu	0 hr 0 min	100.00000%	99.99146%
sdn-sw.chic.net.internet2.edu	0 hr 0 min	100.00000%	99.99108%
sdn-sw.clev.net.internet2.edu	0 hr 0 min	100.00000%	99.99108%
sdn-sw.denv.net.internet2.edu	0 hr 0 min	100.00000%	99.99165%
sdn-sw.elpa.net.internet2.edu	0 hr 0 min	100.00000%	99.99127%
sdn-sw.houh.net.internet2.edu	0 hr 0 min	100.00000%	99.99146%
sdn-sw.jack.net.internet2.edu	0 hr 0 min	100.00000%	99.99260%
sdn-sw.kans.net.internet2.edu	0 hr 0 min	100.00000%	99.99127%
sdn-sw.losa.net.internet2.edu	0 hr 0 min	100.00000%	99.99146%
sdn-sw.newy32aoa.net.internet2.edu	0 hr 0 min	100.00000%	99.99146%
sdn-sw.rale.net.internet2.edu	0 hr 4 min	99.96032%	99.98084%
sdn-sw.salt.net.internet2.edu	0 hr 0 min	100.00000%	99.99146%
sdn-sw.star.net.internet2.edu	0 hr 0 min	100.00000%	99.99127%
sdn-sw.sunn.net.internet2.edu	0 hr 0 min	100.00000%	99.99108%
sdn-sw.tuls.net.internet2.edu	0 hr 0 min	100.00000%	99.99013%
sdn-sw.wash.net.internet2.edu	0 hr 0 min	100.00000%	99.99127%

Aggregate Internet2 Advanced Layer 2 Service Core Nodes	0 hr 4 min	99.99752%	99.99068%

Internet2 Advanced Layer 2 Service Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
I2-ATLA-CHIC-100GE-07740	0 hr 0 min	100.00000%	99.74898%
I2-ATLA-HOUH-10GE-07742	0 hr 0 min	100.00000%	99.36058%
I2-ATLA-JACK-100GE-07739	0 hr 0 min	100.00000%	99.36058%
I2-ATLA-WASH-100GE-07738	0 hr 0 min	100.00000%	99.91329%
I2-CHIC-KANS-100GE-07745	0 hr 0 min	100.00000%	99.99943%
I2-CHIC-STAR-100GE-07743	0 hr 0 min	100.00000%	99.99374%
I2-CLEV-NEWY32AOA-100GE-07735	0 hr 5 min	99.95040%	99.90494%
I2-CLEV-STAR-100GE-07736	0 hr 0 min	100.00000%	99.98634%
I2-CLEV-WASH-100GE-07737	0 hr 0 min	100.00000%	99.99924%
I2-DENV-KANS-100GE-07746	0 hr 0 min	100.00000%	99.95332%
I2-DENV-SALT-100GE-07747	0 hr 0 min	100.00000%	99.99070%
I2-ELPA-HOUH-100GE-07749	0 hr 0 min	100.00000%	99.70211%
I2-ELPA-LOSA-100GE-07750	0 hr 0 min	100.00000%	99.87762%
I2-HOUH-TULS-100GE-07751	0 hr 0 min	100.00000%	99.77554%
I2-KANS-TULS-100GE-07753	0 hr 0 min	100.00000%	100.00000%
I2-LOSA-SALT-100GE-07757	0 hr 0 min	100.00000%	99.99962%
I2-LOSA-SUNN-100GE-07755	0 hr 0 min	100.00000%	99.99829%
I2-NEWY23AOA-WASH-100GE-07759	0 hr 0 min	100.00000%	99.98197%
I2-SALT-SUNN-100GE-07766	0 hr 0 min	100.00000%	99.94232%

Aggregate All Internet2 Advanced Layer 2 Service Backbone Circuits	0 hr 5 min	99.99739%	99.86782%

Unscheduled Outages Summary

Unscheduled Outages Detail

Scheduled Maintenances Summary

Scheduled Maintenances Detail

Downtime and Availability

Upcoming Scheduled Maintenances