Generated Report for Internet2 Advanced Layer 2 Service

Internet2 Advanced Layer 2 Service Network Operations Report
05/13/2013 - 05/19/2013

Internet2 Advanced Layer 2 Service Network Operations Center
at Indiana University

New Connections

None

Upgrades

None

New Services

None

Unscheduled Outages Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Outage Type	*Start Time (UTC)*	*End Time (UTC)*

392	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Brief Outage Resolved	Unannounced Maintenance	05/14/2013 5:41 AM	05/14/2013 5:44 AM
397	2-High	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-STAR Brief Outage	Hardware	05/15/2013 8:25 PM	05/15/2013 8:37 PM

Unscheduled Outages Detail

Ticket No.:	392:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit HOUH-JACK Brief Outage Resolved
Affected:	Backbone Circuit HOUH-JACK
Start Time:	Tuesday, May 14, 2013, 5:41 AM (0541) UTC
End Time:	Tuesday, May 14, 2013, 5:44 AM (0544) UTC
Description:	Backbone Circuit HOUH-JACK was briefly unavailable. Level(3) Communications Engineers report that the outage was caused by maintenance being performed in Internet2 ticket 1416:129 that was not expected to affect the above backbone. Maintenance has been completed and no further outages are expected. Backbone traffic re-routed during the outage.

Ticket No.:	397:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit CLEV-STAR Brief Outage
Affected:	Backbone Circuit CLEV-STAR
Start Time:	Wednesday, May 15, 2013, 8:25 PM (2025) UTC
End Time:	Wednesday, May 15, 2013, 8:37 PM (2037) UTC
Description:	Backbone Circuit CLEV-STAR was briefly unavailable. Internet2 Engineers are investigating the cause; however, the reason for the outage is pending. Backbone traffic will re-route.

Scheduled Maintenances Summary

Ticket Number	Customer Impact	Network Impact	*Title*	Maintenance Type	*Start Time (UTC)*	*End Time (UTC)*

372	3-Elevated	3-Elevated	Internet2 Advanced Layer 2 Services Backbone Circuit ELPA-HOUH Maintenance Completed	Hardware	05/14/2013 6:17 AM	05/14/2013 6:18 AM
384	3-Elevated	2-High	Internet2 Advanced Layer 2 Services Backbone Circuit ELPA-HOUH and HOUH-JACK Maintenance Completed	Circuit	05/15/2013 9:11 AM	05/15/2013 9:36 AM

Scheduled Maintenances Detail

Ticket No.:	372:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ELPA-HOUH Maintenance Completed
Affected:	Backbone Circuit ELPA-HOUH
Start Time:	Tuesday, May 14, 2013, 6:17 AM (0617) UTC
End Time:	Tuesday, May 14, 2013, 6:18 AM (0618) UTC
Description:	Backbone Circuit ELPA-HOUH was unavailable while Level(3) Communications performed hardware maintenance in Tornillo, TX. Maintenance has been completed.

Ticket No.:	384:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ELPA-HOUH and HOUH-JACK Maintenance Completed
Affected:	Backbone Circuits ELPA-HOUH and HOUH-JACK
Start Time:	Wednesday, May 15, 2013, 9:11 AM (0911) UTC
End Time:	Wednesday, May 15, 2013, 9:36 AM (0936) UTC
Description:	The above listed was unavailable while Internet2's fiber provider performed fiber maintenance in Houston, TX. An outage was observed. Backbone traffic re-routed during this maintenance. The maintenance has been completed.

Downtime and Availability

Internet2 Advanced Layer 2 Service Core Nodes	Down Time	Reporting Period Availability	52 Week Availability
sdn-sw.atla.net.internet2.edu	0 hr 0 min	100.00000%	99.97533%
sdn-sw.chic.net.internet2.edu	0 hr 0 min	100.00000%	99.97989%
sdn-sw.clev.net.internet2.edu	0 hr 0 min	100.00000%	99.97989%
sdn-sw.denv.net.internet2.edu	0 hr 0 min	100.00000%	99.98046%
sdn-sw.elpa.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%
sdn-sw.houh.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.jack.net.internet2.edu	0 hr 0 min	100.00000%	99.98141%
sdn-sw.kans.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%
sdn-sw.losa.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.newy32aoa.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.rale.net.internet2.edu	0 hr 0 min	100.00000%	99.70628%
sdn-sw.salt.net.internet2.edu	0 hr 0 min	100.00000%	99.98027%
sdn-sw.star.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%
sdn-sw.sunn.net.internet2.edu	0 hr 0 min	100.00000%	99.97989%
sdn-sw.tuls.net.internet2.edu	0 hr 0 min	100.00000%	99.97894%
sdn-sw.wash.net.internet2.edu	0 hr 0 min	100.00000%	99.98008%

Aggregate Internet2 Advanced Layer 2 Service Core Nodes	0 hr 0 min	100.00000%	99.96272%

Internet2 Advanced Layer 2 Service Backbone Circuits	Down Time	Reporting Period Availability	52 Week Availability
I2-ATLA-CHIC-100GE-07740	0 hr 0 min	100.00000%	99.57195%
I2-ATLA-HOUH-10GE-07742	0 hr 0 min	100.00000%	99.36058%
I2-ATLA-JACK-100GE-07739	0 hr 0 min	100.00000%	99.36058%
I2-ATLA-WASH-100GE-07738	0 hr 0 min	100.00000%	99.91329%
I2-CHIC-KANS-100GE-07745	0 hr 0 min	100.00000%	99.97211%
I2-CHIC-STAR-100GE-07743	0 hr 0 min	100.00000%	99.99374%
I2-CLEV-NEWY32AOA-100GE-07735	0 hr 0 min	100.00000%	99.86092%
I2-CLEV-STAR-100GE-07736	0 hr 12 min	99.88095%	99.98406%
I2-CLEV-WASH-100GE-07737	0 hr 0 min	100.00000%	99.92524%
I2-DENV-KANS-100GE-07746	0 hr 0 min	100.00000%	99.94972%
I2-DENV-SALT-100GE-07747	0 hr 0 min	100.00000%	99.99070%
I2-ELPA-HOUH-100GE-07749	0 hr 26 min	99.74206%	99.66549%
I2-ELPA-LOSA-100GE-07750	0 hr 0 min	100.00000%	99.87762%
I2-HOUH-TULS-100GE-07751	0 hr 0 min	100.00000%	99.76795%
I2-KANS-TULS-100GE-07753	0 hr 0 min	100.00000%	99.91519%
I2-LOSA-SALT-100GE-07757	0 hr 0 min	100.00000%	99.99962%
I2-LOSA-SUNN-100GE-07755	0 hr 0 min	100.00000%	99.89697%
I2-NEWY23AOA-WASH-100GE-07759	0 hr 0 min	100.00000%	99.98197%
I2-SALT-SUNN-100GE-07766	0 hr 0 min	100.00000%	99.91120%

Aggregate All Internet2 Advanced Layer 2 Service Backbone Circuits	0 hr 38 min	99.98016%	99.83678%

Upcoming Scheduled Maintenances

Ticket No.:	403:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SALT-SUNN Maintenance
Affected:	Backbone Circuit SALT-SUNN
Start Time:	Wednesday, May 22, 2013, 4:00 AM (0400) UTC
End Time:	Wednesday, May 22, 2013, 10:00 AM (1000) UTC
Description:	Backbone Circuit SALT-SUNN is expected to remain available while optical vendor performs software maintenance at each optical POP along the span. While no impact is expected, the entire window is reserved. Backbone traffic will re-route during this maintenance.

Ticket No.:	412:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ELPA-HOUH Maintenance
Affected:	Backbone Circuit ELPA-HOUH
Start Time:	Wednesday, May 22, 2013, 5:00 AM (0500) UTC
End Time:	Wednesday, May 22, 2013, 7:00 AM (0700) UTC
Description:	Internet2 Advanced Layer 2 Services Backbone Circuit ELPA-HOUH will be unavailable while Level(3) Communications perform hardware maintenance in El Paso, TX. A brief outage is expected; however the entire window is reserved.

Ticket No.:	404:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SALT-SUNN Maintenance
Affected:	Backbone Circuit SALT-SUNN
Start Time:	Thursday, May 23, 2013, 4:00 AM (0400) UTC
End Time:	Thursday, May 23, 2013, 10:00 AM (1000) UTC
Description:	Backbone Circuit SALT-SUNN is expected to remain available while optical vendor performs software maintenance at each optical POP along the span. While no impact is expected, the entire window is reserved. Backbone traffic will re-route during this maintenance.

Ticket No.:	407:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SALT-SEAT Maintenance
Affected:	Backbone Circuit SALT-SEAT
Start Time:	Friday, May 24, 2013, 4:00 AM (0400) UTC
End Time:	Friday, May 24, 2013, 10:00 AM (1000) UTC
Description:	Backbone Circuit SALT-SEAT should remain available while Level(3) Communications Engineers perform software maintenance at each POP along the span. While no impact is expected, the entire window is reserved.

Ticket No.:	406:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit SEAT-SUNN Maintenance
Affected:	Backbone Circuit SEAT-SUNN
Start Time:	Saturday, May 25, 2013, 4:00 AM (0400) UTC
End Time:	Saturday, May 25, 2013, 10:00 AM (1000) UTC
Description:	Backbone Circuit SEAT-SUNN is expected to remain available while optical vendor performs software maintenance at each optical POP along the span. While no impact is expected, the entire window is reserved. Backbone traffic will re-route during this maintenance.

Ticket No.:	408:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ATLA-RALE Maintenance
Affected:	Backbone Circuit ATLA-RALE
Start Time:	Sunday, May 26, 2013, 4:00 AM (0400) UTC
End Time:	Sunday, May 26, 2013, 10:00 AM (1000) UTC
Description:	Backbone Circuit ATLA-RALE should remain available while vendor engineers perform software maintenance at each POP along the span. While no impact is expected, the entire window is reserved.

Ticket No.:	393:135
Subject:	Internet2 Advanced Layer 2 Services Backbone Circuit ATLA-CHIC Maintenance
Affected:	Backbone ATLA-CHIC
Start Time:	Monday, May 27, 2013, 4:00 AM (0400) UTC
End Time:	Monday, May 27, 2013, 10:00 AM (1000) UTC
Description:	The backbone from Atlanta, GA to Chicago, IL is expected to remain available while Level(3) engineers perform software maintenance at each POP spanning the optical DWDM systems that carry the above listed circuit. While no service impact is expected, the entire window is reserved.